Business Analyst, Project Manager, (Solutions Consultant)
July 2011 - current
Altametrics (Costa Mesa, CA)
Developed and edited Technical Specs for software releases.
Conducted Quality Assurance tests, developed UAT test cases.
Project Coordinator for major client implementation, supporting
Tech Design, Project Management, and customer relationships.
Accomplishments include:
- Created corporate style guide and documentation standards
- Supported project management, sales presentations, and
training engineering staff
Technical Writer, Training Development, Quality Assurance
(Contractor)
June 2008 - June 2011
Skill Storm/Salient Federal (at JPL) (Pasadena, CA)
Created user documentation and training materials for proprietary
designed in-house software, customized implementations of SharePoint,
and digital asset management systems. Authored Software Requirements
documentation, QA Use Cases. Produced and recorded training videos.
Accomplishments include:
- Established documentation standards for training presentations in organizational methodology courses
- Supported project planning across the organization, through the complete software lifecycle
- Conducted Quality Assurance testing and established QA requirements, test cases, and documentation
- Managed and administered interface updates to SharePoint, updated wiki references in Confluence
Technical Writer (Contractor)
November 2007 - May 2008
Prosum Staffing (at Tandberg Television) (El Segundo, CA)
Create user documentation and software installation procedures
based on company standards and existing templates. Accomplishments
include:
- Expanded User documentation from 3 to 7 volumes, per software release
- Upgraded documentation for 4 new software version releases
- Created new Training documentation for standard users, implementation
technicians, and developers
Business Analyst
August 2006 - September 2007
Strategic Data Systems (San Diego, CA), on the NMCI Contract,
Naval Weapons Station Seal Beach (Seal Beach, CA)
Administered contract change requests for Regional and Project
Managers. Maintained tracking and reporting systems. Coordinated
contract order updates with customers and managers. Accomplishments
include:
- Established process tracking for hundreds of change requests
- Managed multiple-to-multiple data comparison weekly reports
- Reduced backlog and reduced contract variances, improved
data accuracy
Senior Courseware Developer
March 2005 - July 2006
Wonderware Inc. (an Invensys company) (Lake Forest, CA)
Developed technical training materials for instructors and
students. Designed Certified Training Provider exams for training
materials. Developed online training tutorials for introductory
software training.
Site Data Lead Analyst
October 2003 - March 2005
SA-Tech Inc. (Oxnard, CA), on the NMCI Contract, Camp Pendleton (Oceanside, CA)
Processed order data from government for new computers for Marine Corps.
Scheduled deployment, tracked completed delivery, produced reports
for audits, billing, and reconciliation. Trained and lead a
team of analysts, establishing process documentation and standards.
Accomplishments include:
- Created new delivery procedures and documentation, adopted
by national contract enterprise
- Established tracking for entire base: tracking over 70 annual
POs and more than 14,000 computers
- Supported rapid implementation of schedules, making Camp
Pendleton fastest USMC site on contract
Training Coordinator
October 2002 - September 2003
SA-Tech Inc. (Oxnard, CA), on the NMCI Contract, Point Mugu (Point Mugu, CA)
Delivered end-user training for new computer network in Navy and Civilian
environment. Conducted audit of delivered assets and reporting
for operational support. Processed security and project documentation.
Accomplishments include:
- Updated technical training materials for design standards and end-user learning
transfer, adopted as standard for entire contract
- Innovated asset-tracking process and conducted monthly customer billing reviews,
reducing invoice rejections by more than 90%
- Established tracking for all security paperwork, drastically increasing site
security and rapidly improving process time for contractors
Courseware Developer and Publishing Coordinator
June 1998 - August 2002
QAD, Inc. (Carpinteria, CA)
Developed slides for instructors and technical training materials for
students. Produced finished print-to-order materials. Conducted
final edits of materials produced by other developers. Accomplishments
include:
- Significantly reduced time-to-completion for published training
materials by establishing consistent publishing templates
and standards
- Designed, implemented, and maintained tracking database
for over 150 training materials
- Increased productivity and improved inter-departmental communication
with more than 10 developers, instructors, and inventory management
Technical Support Analyst
January 1997 - March 1998
Alliance Manufacturing Software, Inc. (Santa Barbara, CA)
Provided technical support to end-users for flagship software and add-on
products. Maintained demonstration data for software installation.
Accomplishments include:
- Reduced time to customer issue resolution by developing
reusable knowledge base content such as FAQs (Frequently Asked
Questions) and Technical Bulletins
- Taught software to end-users and resellers. Trained new
support staff.
Journals Production Editor
October 1994 - January 1997
Sage Publications, Inc. (Thousand Oaks, CA)
Delivered scholastic journals for academic publishing. Directed schedule
flow, managed manuscripts from editors, reviewed copy editing, prepared
files for typesetting, integrated proof corrections, proofread typesetters’
work. Required excellent English grammar, detail-oriented eye, accuracy
within tight deadlines. Managed 16 scholastic journals, totaling 72-76
issues per year. Supervised and trained editors, copy editors, proofreaders.
Accomplishments include:
- Trained over 20 users in office software, Xywright editor, disk
translation, and decryption
- Developed and programmed custom disk-translation
- Returned as a contractor in 1998
