Cat Christine Ellen Granada Hills, CA 91344 (323) 454-3432 cell Cat.C.Ellen@crescentwing.com SUMMARY Diversified background in instructional design and development, training delivery, publishing, project analysis and data management, quality assurance, and technical support. Self-motivated, detail-oriented organizer with proven ability to manage diverse teams, multiple projects, and tight deadlines. Effective in developing innovative knowledge transfer, taking the impossibly complex and producing elegant and simple instructions, supporting documentation, and training materials. WORK EXPERIENCE Business Analyst, Project Manager, (Solutions Consultant) July 2011 - current Altametrics (Costa Mesa, CA) Developed and edited Technical Specs for software releases. Conducted Quality Assurance tests, developed UAT test cases. Project Coordinator for major client implementation, supporting Tech Design, Project Management, and customer relationships. Accomplishments: * Created corporate style guide and documentation standards * Supported project management, sales presentations, and training engineering staff Technical Writer, Training Development, Quality Assurance (Contractor) June 2008 - June 2011 Salient Federal Solutions (formerly SkillStorm) (at JPL) (Pasadena, CA) Created user documentation and training materials for proprietary designed in-house software, customized implementations of SharePoint, and digital asset management systems. Authored Software Requirements documentation, QA Use Cases. Produced and recorded training videos. Accomplishments: * Established documentation standards for training presentations in organizational methodology courses * Supported project planning across the organization, through the complete software lifecyle * Conducted Quality Assurance testing and established QA requirements, test cases, and documentation * Managed and administered interface updates to SharePoint, updated wiki references in Confluence Technical Writer (Contractor) November 2007 - May 2008 Prosum Staffing (at Tandberg Television) (El Segundo, CA) Created user documentation and software installation procedures based on company standards and existing templates. * Expanded User documentation from 3 to 7 volumes, per software release * Upgraded documentation for 4 new software version releases * Created new Training documentation for standard users, implementation technicians, and developers Business Analyst, Lead August 2006 - September 2007 Strategic Data Systems (San Diego, CA), on the NMCI Contract, Naval Weapons Station Seal Beach (Seal Beach, CA) Administered contract change requests for Regional and Project Managers. Maintained tracking and reporting systems. Coordinated contract order updates with customers and managers. Accomplishments: * Established process tracking for hundreds of change requests * Managed multiple-to-multiple data comparison weekly reports * Reduced backlog and improved contract variances Senior Courseware Developer March 2005 - June 2006 Wonderware Inc. (an Invensys company) (Lake Forest, CA) Developed technical training materials for instructors and students. Designed Certified Training Provider exams for training materials Developed online training tutorials for introductory software training. Accomplishments: * Established publishing style guide for instructor-led training materials * Increased inter-departmental communication between training development and user guide technical writers * Managed release notes, software upgrade changes in training materials, and product documentation Site Data Analyst, Lead October 2003 - March 2005 SA-Tech Inc. (Oxnard, CA), on the NMCI Contract, Camp Pendleton (Oceanside, CA) Processed order data from government for new computers for Marine Corps. Scheduled deployment, tracked completed delivery, produced reports for audits, billing, and reconciliation. Trained and lead a team of analysts, establishing process documentation and standards. Accomplishments: * Created new delivery procedures and documentation, adopted by national contract enterprise * Established tracking for entire base: tracking over 70 annual POs and more than 14,000 computers * Supported rapid implementation of schedules, making Camp Pendleton fastest USMC site on contract Training Coordinator October 2002 - September 2003 SA-Tech Inc. (Oxnard, CA), on the NMCI Contract, Point Mugu (Point Mugu, CA) Delivered end-user training for new computer network in Navy and Civilian environment. Conducted audit of delivered assets and reporting for operational support. Processed security and project documentation. Accomplishments: * Updated technical training materials, adopted as standard for entire contract * Innovated asset-tracking process and conducted monthly customer billing reviews, reducing invoice rejections by more than 90% * Established tracking for all security paperwork, drastically increasing site security and rapidly improving process time for contractors Courseware Developer June 1998 - August 2002 QAD, Inc. (Carpinteria, CA) Developed slides for instructors and technical training materials for students. Produced finished print-to-order materials. Conducted final edits of materials produced by other developers. Accomplishments: * Significantly reduced time-to-completion for published training materials by establishing consistent publishing templates and standards * Designed, implemented, and maintained tracking database for over 150 training materials * Increased productivity and improved inter-departmental communication with more than 10 developers, instructors, and inventory management Technical Support Analyst January 1997 - March 1998 Alliance Manufacturing Software, Inc. (Santa Barbara, CA) Provided technical support to end-users for flagship software and add-on products. Maintained demonstration data for software installation. Accomplishments: * Reduced time to customer issue resolution by developing reusable knowledge base content such as FAQs (Frequently Asked Questions) and Technical Bulletins * Taught software to end-users and resellers. Trained new support staff. Journals Production Editor October 1994 - January 1997 Sage Publications, Inc. (Thousand Oaks, CA) Delivered scholastic journals for academic publishing. Directed schedule flow, managed manuscripts from editors, reviewed copy editing, prepared files for typesetting, integrated proof corrections, proofread typesetters’ work. Required excellent English grammar, detail-oriented eye, accuracy within tight deadlines. Managed 16 scholastic journals, totaling 72-76 issues per year. Supervised and trained editors, copy editors, proofreaders. Accomplishments: * Trained over 20 users in office software, Xywright editor, disk translation, and decryption * Developed and programmed custom disk-translation * Returned as a contractor in 1998 SKILLS * Expert on Windows, comfortable on Mac and Unix. Office suites (Microsoft Office, Lotus Notes), Advanced power user (Word, Excel, and PowerPoint), proficient in data analysis (Excel, Access), publishing software (FrameMaker, PageMaker), web design (HTML, CSS, Dreamweaver), graphic design (PowerPoint, Paint Shop Pro, Photoshop). EDUCATION: University of California, Santa Barbara. Bachelor of Arts in Linguistics, 1993. OTHER: * Federal (DoD) Secret Security Clearance (active) * Over fifteen years experience designing and maintaining several websites for non-profit organizations